If your pattern sales payment hasn’t arrived, please follow these steps:
- Check your Sales & Downloads dashboard in your Designers account, are you due sales payment this month? Please remember that payments are made a month in arrears and you should have received an invoice from us if you are due to be paid at this time.
- Check your PayPal account – has it become inactive? If so contact PayPal to reactivate it. Rest assured that any bounced payments that haven’t been able to get through from us to your account will be automatically paid the following month, along with any sales you may have made that next month too.
- If your PayPal account looks active and you have no trouble logging in; sign into your Designers account and make sure that the PayPal account address listed there is the same as the one you are using, and expecting the sales in. If not, please update your address and check the PayPal account that your Designers account lists – you should find your sales there. Rest assured that we won’t have been able to process Payment to an inactive or closed account, but if you can’t remember your account logins, you will need to contact PayPal.
If you have followed these steps, you have made sales and are due money, and your PayPal account listed in your Designers account area is correct – please email us.